Refund policy
Return & Refund Policy
At a glance:
- Returns: request within 2 days of receiving your order.
- Exchanges: available within 7 days of receiving your order.
- Not returnable: sale items and gift cards.
- Questions? Email allykidsworld@gmail.com
Returns
We have a 2-day return policy, which means you have 2 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused, with tags attached
- In its original packaging
You’ll also need the receipt or proof of purchase.
To start a return, contact us at allykidsworld@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us with any return question at allykidsworld@gmail.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
Exchanges are available within 7 days only after receiving the product. The product must be in the same condition as received, with the tag attached; otherwise, the exchange won’t be processed.
Refunds
We will notify you once we’ve received and inspected your return, and let you know whether the refund was approved or not.
If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.